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I never used hostgator coz of what happened in their live chat. I asked a simple question and I was locked from the chat, bcoz the sales person didn't knew what to respond. I have posted the transcript below.
Welcome to GatorChat!
You are being connected to a representative in our 'Sales' department right now.

For immediate answers to your questions, check out our knowledge base and video tutorials at http://support.hostgator.com.

Your Chat ID is 738309

(2:14:00 PM) System: There currently are 2 people in front of you.
There are currently 38 chat technicians assisting customers.

(2:14:12 PM) System: There currently are 2 people in front of you.
There are currently 38 chat technicians assisting customers.

(2:14:26 PM) System: There currently is 1 person in front of you.
There are currently 38 chat technicians assisting customers.

(2:14:39 PM) System: There currently is 1 person in front of you.
There are currently 38 chat technicians assisting customers.

(2:14:51 PM) System: There currently is 1 person in front of you.
There are currently 38 chat technicians assisting customers.

(2:15:04 PM) System: There currently are 0 people in front of you.
There are currently 38 chat technicians assisting customers.

(2:15:04 PM) Laurie Jo: has entered the chat.

(2:15:08 PM) Laurie Jo: Hello, welcome to HostGator Live Chat.

(2:15:11 PM) Laurie Jo: I will be glad to assist you.

(2:15:28 PM) xxxxxx: Do I get a free domain name with any shared hosting plans?

(2:15:41 PM) Laurie Jo: You get a free domain transfer of an existing domain and that adds a year of registration to the existing name.

(2:16:29 PM) xxxxxx: like if I have a domain expiring aug12, 2009. it will be etended to 2010 free?

(2:16:39 PM) xxxxxx: extended*

(2:17:07 PM) Laurie Jo: It would not complete the transfer before it expired as that can take 5-7 days to do

(2:17:30 PM) xxxxxx: ya that's ok. say a domain expiring on 25th aug

(2:18:00 PM) xxxxxx: would it be extended till 2010 free?

(2:19:15 PM) xxxxxx: u got the question?

(2:20:22 PM) Laurie Jo: If it is not expiring today

You can see the delay in answer (2.5 min) time above in the question, what happended next was unblievable. I was simply locked, whatever I wrote didnt came on screen, I tried to clarify the question and still couldn't. probably they were not giving a free domain and she posted wrong info. Yet they could have apologised and rectified. Why to just locak a user. I kept typing and nothing appeared on chat screen when I pressed 'send'. They could have just clarified and I would have been there client. DuH!
Just my 2 cents!!

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